A shared coordination queue for field responders. AidGrid organizes incoming requests, flags likely duplicates, and prepares suggestions for human review.
Incoming request
“Elderly woman alone, first floor flooding, can’t move.”
The coordination failure
Every group has its own notebook. Every notebook tells a different story.
Three groups already working a delivery to the same address. Nobody knows until they collide in the field.
Your notes don't match their notes. The briefing sheet was updated three hours ago. You missed the update.
Forty-seven unread messages. Someone needs blood type O-negative. Is anyone handling it? Nobody replies. It's been two hours.
Field partners
Mutual aid networks, clinics, shelters, and city emergency offices using AidGrid to keep one shared view of incoming requests.
United Rescue Partners
NGO / ShelterPuerto Rico
City Emergency Operations — Zone 4
City OfficeDallas, Texas
The Relief Hub
Mutual Aid CollectiveNew Orleans, LA
Sanctuary Clinic Network
ClinicMaricopa County, AZ
North Star Disaster Response
Disaster Response OrgFlorida
All partners listed have approved public mention. AidGrid is not 911 or emergency dispatch. Coordinators approve every routing decision.
How AI Helps
Every AI suggestion is reviewed by a human coordinator before anything moves.
Queue snapshot
22,135
Total requests coordinated
2.4 hr
Average queue lifetime
3 + 12
Languages handled — English, Spanish, Haitian Creole; machine translation in 12+ others
470
Active responders
Verified across AidGrid response operations. Results vary by response conditions, data quality, and local coordinator review.
Field results
Field result
Houston, TX
Outcome
57 duplicate deliveries prevented in one week
“We stopped three trucks of the same supplies heading for one shelter.”
Field result
Puerto Rico
Outcome
Average triage time: 2 minutes
“Coordination made it possible to deliver a specific blood type to a rural clinic.”
Field result
California
Outcome
4 organizations sharing one queue
“We connected a shelter request to a family reunification case.”
Featured field operator
“We spent two years tracking requests in spreadsheets and sticky notes. AidGrid gave us a single pane of glass so our team could actually get food, water, and supplies to people rather than updating a list. The urgency score isn't perfect, but it's good enough that we don't miss the life-or-death cases because they got buried in a backlog.”
Humans improve the mission
Every routing decision stays with a human. AI suggests. You decide.
Volunteers review translations, verify resources, improve guides, and strengthen community trust.
Local organizations review updates before they're shared more widely.
Scope & non-claims
AI suggests. Human coordinators approve.
For life-threatening emergencies, call 911 or your local emergency number first.
Stories of Impact
Real-time capacity from neighboring shelters meant every family had a bed to be routed to — even when her own beds were full.
Duplicate detection caught three separate reports of the same wellness check. One coordinator went. The other two were freed for new cases.
AI flagged the request as urgency 5 and matched the nearest clinic with capacity. The coordinator approved the routing on her phone.
Connected systems
These are the systems coordinators most often wire into AidGrid. Most are supported connections or integration workflows — not formal partnerships unless explicitly labeled.
FrontlineSMS Gateway
Handles incoming reports via text and voicemail.
Supported connection
Hotline
Connects to AidGrid via API bridge for voice intake.
Integration workflow
RedCross Shelter DB
Feeds available shelter capacity into AidGrid for routing.
Connected system
Google Maps / OpenStreetMap
Provides proximity checks and location validation.
Supported connection
WhatsApp Business
Inbound and outbound alerts for coordinators.
Supported connection
Slack / Mattermost
Notification and queue updates to responder channels.
Supported connection
CaseWorthy
Optional two-way sync of client records.
Integration workflow
SurveyMonkey
Common source for structured help requests.
Supported connection
AidGrid costs money to run. Servers, human review, translation support, security — none of that is free. Donations cover it.
Every dollar covers human review, translation, and safety.
AI gives instant basic help. Volunteers make it better — translation review, accessibility, guide quality, resource verification.
Translation Review
Review AI translations for accuracy across languages.
Accessibility Improvement
Improve screen reader, keyboard, and low-bandwidth support.
Guide Quality
Refine field guides, templates, and onboarding content.
Resource Verification
Verify shelter and clinic capacity and contact details.
Remote or local. A few hours a month is real impact.
Field guides
Guides written with coordinators who have been in the field.
Submit a request for review, or create a coordinator account for your response team.
Used by field teams coordinating flash flooding, wildfire, shelter surge, and food security responses.
